Had this for about 3 yrs. For about 1.5 yrs it has been finiky as far as the buttons working when pushed ect. I have avoided fixing it due to time, but now I was ready. I checked with Krups to find out what parts I needed and they were quick to tell me that it can only be repaired in one of thier service centers and I could not buy the parts. Whereas I repair equipt for a living, I was a bit put off. So, I am trashing this one and buying another, needless to say it will not be a Krups or I would only be endorsing thier policies. BTW.....when it works it does the job well.....but the "working" part is the big issue.
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